Applications for this job are closed.
To give appropriate advice and information to personal and telephone
callers to the Housing Solutions Service.
To provide financial management support to the Service - e.g. processing invoices.
To co-ordinate and support the statutory reviews and complex cases service including
case research and liaison with solicitors.
To act as a point of contact for visitors and partner agencies, ensuring the correct
information is passed on to the appropriate teams.
To provide accurate database information relating to the income and
expenditure incurred by the service.
To co-ordinate information received from, and provide information to, contractors
and managing agents, updating systems and files to reflect the information provided
and producing reports as necessary.
To maintain accurate records on the progress of leases, liaising with legal services
and monitoring and reporting to management teams.
To monitor and record health and safety compliance across the temporary
To provide administrative support to the Housing Solutions Service
To co-ordinate and distribute incoming post.
To co-ordinate and distribute stationary supplies for the service.
DESCRIPTION OF DUTIES:
To answer the service's telephone duty lines if designated officers are unavailable.
To greet callers and give appropriate advice - face to face, by telephone or using
writing communication as appropriate, identifying the nature of enquiries; to give
general, non-casework advice and information.
To arrange for officers in the service to provide further assistance where necessary
by making appointments and passing on details of enquiries to relevant teams.
To validate and certify invoices received by the service for a range of services.
To enter details of enquiries onto the Council's IT systems; to maintain manual and
electronic records by scanning documents and entering written details of contacts
To be responsible for filing, copying documents, and retrieving files and documents
To assist in the administration of correspondence, complaints, enquiries from MPs
and Councillors, Ombudsman enquiries and statutory reviews; to deal with other
correspondence answering general enquiries and to assist with the preparation of
responses to Freedom of Information requests.
To be responsible for monitoring and distributing incoming post.
To contribute to the development and implementation of all policies and procedures
relating to the work of the Housing Solutions Service and set up IT systems as
To attend and participate in team meetings and other staff forums. To undertake
training and contribute to the training of others relevant to the duties of the post as
To have the ability to enter information about newly procured properties and general
correspondence onto relevant systems such as I-World and EDMS.
To assist in the drafting of referral forms and other pro formas, to request and
circulate performance information, briefings, records of meetings.
To arrange for the provision of interpreting and translation services, making
appointments and maintaining systems to record and certify the services provided.
To be responsible for the archiving of records to the storage location and to recall
files when necessary. To keep accurate records of preparing files for archive
To carry out other duties consistent with the job purpose as may arise from time to
For further information please email [email removed] or call our Romford Branch on 01708 380 820.