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Service Delivery Manager

  • Location: City of London
  • Salary: £45,000 to £50,000
  • Type: Permanent
  • Posted: 19 days ago
  • Company: Dutton Recruitment

Service Delivery Manager

£45k -50k plus 20% bonus (dependent on exp)

London EC3R

Our client is a clinical organisation that provides insourcing to UK NHS Trusts to enable them to meet waiting list targets in a sustainable and cost-effective manner. Our client provides services to NHS Trusts nationally and Private Providers, supplying outpatient and surgical services to clear backlogs across multiple clinical specialities You will develop long term and sustainable relationships with our clients customers.

Your Key Roles

Your duties will be varied and flexed to meet company requirements, the role will be responsible for the successful delivery and management of insourcing activity across a number of Trust contracts, these will be allocated by Trust and will be grouped geographically based upon the location.

Operational

Project management of the implementation and mobilisation of new clinical activity as directed by the Mobilisation Manager

Providing ongoing feedback and support to the Trust management team, resolving operational issues effectively in a time efficient and professional manner.

Ensure that a comprehensive set of policies and procedures is in place at all times in order to underpin the safe and effective delivery of services across all trusts.

Ensure with the clinic coordination teams that we have the right staff, in the right place for all contracts responsible for.

Contract Management

Tracking the Key Performance Indicators (KPIs) for each contract as per the agreed Service Specification for each contract and proposing solutions to improve those KPIs in conjunction with the Head of Service Delivery

Develop strong working relationships with both company Cost Improvement Lead and Trust Management in order to maximise revenues.

Monitoring any 'patients of concern' and adverse incidents ensuring that appropriate investigation and feedback takes place in conjunction with both Clinical and Governance Teams

Account Management

To build strong relationships with Trust management in order to manage issues with existing contracts and for company to become the go to provider of support across multiple specialties within that Trust

To actively review issues within the Trust and propose solutions to company and Trust Management

To utilise Nutshell as a tool to monitor and develop relationships.

To build relationships with other Trusts within their geographic region.

Financial / Risk Management

Responsibility for the financial performance of the agreed contracts based upon the agreed financials at contract award.

Support the organisation in identifying areas where financial performance can be improved.

Working with the Head of Governance and Risk to ensure that a proactive approach is adopted towards the identification, mitigation and management of risks across their contracts.

Supporting the Serious Incidents and Near Misses reporting policy and procedure, including the development of plans and subsequent implementation to avoid repetitions.

Staff Management

Manage staff designated in line with the agreed portfolio of services.

Provide day to day leadership and support to the teams within their Trusts/ Contracts.

Ensuring that services provided are appropriate and continuously developed and that they contribute effectively to the performance of company.

Ensure that assigned staff are managed appropriately, including undertaking appraisals, setting objectives, agreeing personal development plans, training, recruitment/selection and disciplinary matters including raising any professional issues with the relevant Clinical Lead, Medical Director, Director of Nursing and identifying any HR Concerns to the Head of Service Delivery.

People & Organisational Development

Ensure that good people management practice and effective team-working is operating at all times.

Support the development of organisational processes and systems in order to improve organisational effectiveness.

PERSON SPECIFICATION

Essential

Degree-level qualification or equivalent relevant experience

Operational experience in an acute health sector environment.

Effective team building and team leadership

Excellent verbal and written communication skills.

Ability to demonstrate exceptional interpersonal skills and able to develop lasting working relationships with clients and colleagues.

Excellent verbal and written communication skills and manner - articulate and polite.

Political sensitivity and experience of dealing with a range of issues in a complex stakeholder environment.

Comfortable with negotiation in conditions of ambiguity and rapid change.

Decisive and able to take managerial responsibility.

Knowledge

Ability to analyze data and create reports

Full understanding of the NHS.

Working knowledge of the UK private health industry.

Personal Attributes

DBS clearance.

Previous exemplary attendance record.

Demonstrate commitment to seamless and consistent high-quality care and services.

Good organiser of self and others

Ability to analyse difficult situations and provide solutions

Ability to critically analyse and communicate ideas

Diplomatic approach

Clean driving licence

Skill in public speaking e.g. delivering presentations.


For further information please email [email removed] or call our Romford Branch on 01708 380 820.