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Customer Service Assistant

  • Location: Hammersmith and Fulham
  • Salary: £12 to £12
  • Type: Contract
  • Posted: 16 days ago
  • Company: Dutton Recruitment

Customer Service Assistant x8

West London

£12.00 - £12.15

Role purpose

To welcome all library customers and to identify their individual needs, to provide quality customer service and to enable customers to make full use of the library facilities available. To carry out the Council, Departmental and Library Service policies relating to equal opportunities, customer care and service delivery.

Job description

To work as part of a team to carry out the daily routines associated with the circulation, preparation, presentation, promotion and maintenance of library materials and the efficient operation of the issue counters, including the processing of reservation requests and the shelving of returned materials and the maintenance of proper order on the shelves and in collections of other materials.

To help customers throughout their visit, to issue, return, reserve and renew library stock to customers and assist them with the use of self-service equipment and other services and systems.

To process applications for membership of the Library and related services, assisting applicants with form filling and to enter membership data onto library databases, ensuring that these are accurate and up to date, and to carry out tasks involved with the reservation system (e.g. shelf checks).

To answer enquiries from customers, referring more complex enquiries and complaints to a more senior member of staff.

To plan and run events and activities under the directions of more senior staff with all sections of the community; including child and adult reader development, baby & toddlers sessions, school class visits and Under 5's groups and IT taster sessions.

To operate computers (e.g. People's Network machines, OPACs, computer booking systems, self-issue terminals), photocopiers, fax machines and other equipment and to assist customers in their use.

To report equipment faults to suppliers or senior staff, taking appropriate measures to minimise their effects if practicable or.

To collect statistics relating to the use of the library service and assist with stock counts.

To work as part of a team to carry out the daily routines associated with the circulation, preparation, presentation, promotion and maintenance of library materials and the efficient operation of the issue counters, including the processing of reservation requests and the shelving of returned materials and the maintenance of proper order on the shelves and in collections of other materials.

To help customers throughout their visit, to issue, return, reserve and renew library stock to customers and assist them with the use of self service equipment and other services and systems.

To process applications for membership of the Library and related services, assisting applicants with form filling and to enter membership data onto library databases, ensuring that these are accurate and up to date, and to carry out tasks involved with the reservation system (e.g. shelf checks).

To answer enquiries from customers, referring more complex enquiries and complaints to a more senior member of staff.

To plan and run events and activities under the directions of more senior staff with all sections of the community; including child and adult reader development, baby & toddlers sessions, school class visits and Under 5's groups and IT taster sessions.

To assist in preparing and delivering stock to customers of the Home Library Service.

To operate computers (e.g. People's Network machines, OPACs, computer booking systems, self-issue terminals), photocopiers, fax machines and other equipment and to assist customers in their use.

To report equipment faults to suppliers or senior staff, taking appropriate measures to minimise their effects if practicable or.

To collect statistics relating to the use of the library service and assist with stock counts.

As part of a team to promote the library service to the community, and be visible to customers by wearing a uniform and name badge. To identify income generation which support the development of the library service.

To shelve library materials, ensuring that the library is kept neat and tidy at all times and that displays of library materials, including leaflet displays and notice boards, are maintained during library opening hours.

To prepare library materials for use and to repair damaged stock, ensuring that materials are maintained in good physical condition and removing old or damaged items from the shelves.

To carry out tasks associated with the transfer of library materials from library to library, including circulating collections.

To handle income (cash, credit / debit cards and cheques) from loan charges, reservations, overdue fines and library sales.

For further information please email [email removed] or call 01708 380 820.