Applications for this job are closed.
Facilities Helpdesk Administrator
Location: West End, England
This role is responsible for managing the administration and coordination associated within a property services department within a demanding environment where business continuity and client satisfaction is essential. As a key team member, you will be responsible for ensuring the various M&E & Cleaning service teams functions efficiently across the business and have a strong administration and planning background. As a key central player, you will be responsible for working up all aspects of operating a customer service help desk and administration function and you will be required to have a flexible approach and a professional telephone manner.
Ensure all calls are answered in a timely, professional and polite
Ensure all Planned Preventative Maintenance (PPM) activity is scheduled into the Engineers schedules with clearly defined service
Program any reactive or emergency works within agreed service levels
Manage the submission of Engineers timesheets
Responsible for ordering all uniform, PPE and
Liaise with the Managers regularly to review the workforce and PPM
Plan and pre-book engineers and subcontractor visits with the
Obtain quotes, raise and track purchase orders
Maintain and update extra works quote
Follow Company administration
Provide timely feedback on works in
Coordinate the out of hours callout rotas
Undertake any other reasonable instruction from the Contract Support Manager
You will be polished, profession and with warm and approachable nature
Able to work in a demanding environments with high standards and tight deadlines
Excellent interpersonal skills and able to liaise with all levels
Ability to using initiative and plan ahead with a 'can do attitude and a team spirit with a sense of humour.
Strong IT skills
Excellent communication skills
A desire to learn and improve at all times
Adaptable and willing to try new tasks
5 GCSES grades A-C (English and Maths)
Good telephone manner
Accuracy and attention to detail
Flexibility and able to multi task
We thank all applicants who respond, but only those short listed will be contacted.
For further information please email [email removed] or call 01708 380 820.