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Facilities Helpdesk Administrator

  • Location: West End
  • Salary: £25,000 to £25,000
  • Type: Permanent
  • Posted: 195 days ago
  • Company: Dutton Recruitment

Facilities Helpdesk Administrator


Location: West End, England

Salary: £25,000

ASAP Start

Main Objective

This role is responsible for managing the administration and coordination associated within a property services department within a demanding environment where business continuity and client satisfaction is essential. As a key team member, you will be responsible for ensuring the various M&E & Cleaning service teams functions efficiently across the business and have a strong administration and planning background. As a key central player, you will be responsible for working up all aspects of operating a customer service help desk and administration function and you will be required to have a flexible approach and a professional telephone manner.


Ensure all calls are answered in a timely, professional and polite

Ensure all Planned Preventative Maintenance (PPM) activity is scheduled into the Engineers schedules with clearly defined service

Program any reactive or emergency works within agreed service levels

Manage the submission of Engineers timesheets

Responsible for ordering all uniform, PPE and

Liaise with the Managers regularly to review the workforce and PPM

Plan and pre-book engineers and subcontractor visits with the

Obtain quotes, raise and track purchase orders

Maintain and update extra works quote

Follow Company administration

Provide timely feedback on works in

Coordinate the out of hours callout rotas

Undertake any other reasonable instruction from the Contract Support Manager


You will be polished, profession and with warm and approachable nature

Able to work in a demanding environments with high standards and tight deadlines

Excellent interpersonal skills and able to liaise with all levels

Ability to using initiative and plan ahead with a 'can do attitude and a team spirit with a sense of humour.



Strong IT skills

Excellent communication skills

A desire to learn and improve at all times

Adaptable and willing to try new tasks

5 GCSES grades A-C (English and Maths)

Good telephone manner

Accuracy and attention to detail

Flexibility and able to multi task

Organisational skills

We thank all applicants who respond, but only those short listed will be contacted.

For further information please email [email removed] or call 01708 380 820.