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Customer Services Advisor

  • Location: Newcastle-under-Lyme
  • Salary: £20,000 to £20,000
  • Type: Permanent
  • Posted: 71 days ago
  • Company: IGL Recruitment

An exciting new role has become available for a Customer Services Advisor, working with a growing, friendly and dynamic team in the mobile device industry.

Meelie Mobile is the exciting new mobile recycling arm of TMT First, a business with a reputation for providing first class services and solutions to the smart devices sector.

The Customer Services Advisor will be the first point of contact for consumers using the services of Meelie Mobile to recycle their electronic devices and purchase high quality refurbished products.

Our focus is on providing an outstanding customer experience and building a positive reputation in the consumer mobile recycling industry.

The Customer Services Advisor will be responsible for:

  • Maintaining the Meelie Mobile consumer relationship by providing a first-class level of customer service.
  • Liaising with internal operational departments to ensure timely and excellent levels of service delivery.
  • Managing 3rd party selling platforms to maximise sales whilst supporting our brand.
  • Managing 3rd party companies supporting our service delivery.
  • Assist in the marketing and management of device sales.
  • Responding to customer enquiries via email, 3rd party platform messaging systems and social media channels.
  • Manage customer reviews on Trustpilot and Social Media.
  • Support the development of Meelie Mobile Buy Back and Sales platforms.

The ideal candidate will have experience in a consumer facing environment with the technical ability to quickly learn internal computer systems. A keen willingness to learn and progress within the business is essential along with a friendly and considerate nature. A positive, flexible, 'can do' attitude is required to support our growing business.

The normal working hours are Monday to Friday 8:30 until 17:00 excluding bank holidays.

If you are looking for a new career in a fast paced environment where progression is encouraged, then please apply now and send us your CV for consideration.