Applications for this job are closed.
Administrator (Public sector experience) required for our local authority client based in East London
To undertake routine administrative work, including the compilation and monitoring of data.
To order goods and services, estimate expenditure and process invoices, maintaining stock levels and keeping appropriate records, to enable the smooth running of the service
To assist with building maintenance by appropriate liaison with facilities management and support agencies.
To provide general administrative support to the Visiting and Inspections Teams, developing and updating databases, compiling statistics and carrying out associated tasks.
To provide specific Health & Safety support to the Visiting and Inspections Teams, including before and after appointments. To be responsible for assessing possible risks and alerting relevant parties of any possible dangers.
To provide Customer contact support, including arranging/ rearranging appointments and acting as main point of contact for Stakeholders.
To organise, carry out and monitor all tasks associated with the preparation, scanning, recording and indexing of documentation relating to Council Tax and Benefits.
To manage the returned post work tray arranging visits, suspending benefit and suppressing Council Tax recovery as necessary.
To collate and prepare the post (both internal and external).
To administer requests from the Information Governance team.
To assist generally in the smooth running of the team.
To gain, develop and maintain a basic understanding of Council Tax and Housing and Council Tax Benefits system.
To understand the role played in supporting the end to end Council Tax and Benefits system.
To understand, implement and seek to improve the support systems.
To undertake ad-hoc duties as required in order to support the service.
To understand what matters to customers, and to use the most efficient/effective means possible to communicate with them and others.
To work with customers to do everything we can to help them as far as practicable.
To work for continuous improvement in order to reduce and eliminate "waste" and improve performance.
To be proactive in identifying and sharing learning arising from issues at work.
To work for continuous personal development by requesting support where/when necessary.
To support the delivery of the service as effectively as possible.
To work as an effective member of a team.
To identify, highlight and pursue own training needs.
To actively seek to solve customer problems and seek support and advice where appropriate.
To use all relevant IT systems to perform the functions of the job.
To be aware of and understand system measures to determine whether the purpose of the service is being met in the most effective manner.
To record relevant data to assess service capability and performance.
To carry out the duties in a highly professional customer focussed manner.
To take the responsibility to make good support decisions relating to the purpose of the service.
A clear understanding of Council's Vision for front office services.
Knowledge of ICT applications and specialist systems within a Council Tax and Benefits environment.
Knowledge of Customer Relationship management systems and their purpose.
Knowledge of current local government and other public services, and understanding of the main service delivery issues within that context.
Basic understanding and knowledge of Housing Benefit and Council Tax Benefit legislation and other welfare benefits
AND/or Basic level understanding and knowledge of Council Tax legislation.
SKILLS AND ABILITIES:
Experience of working in a service improvement environment.
Experience of operating, updating and retrieving data from IT systems.
Ability to deliver excellent customer contact standards and to deliver high quality, customer focussed, value for money services.
Knowledge of Council Tax and Benefits systems
Excellent written and verbal communication skills for a broad range of audiences and the ability to ensure important and relevant messages are communicated regularly and at the appropriate level.
Proven ability to prioritise workload to effectively meet service demand and effectively mana
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy may not have been shortlist by the client.
You can also send your CV direct to: [email removed]